Shipping, Returns, Exchanges & Warranty Policy

Shipping & Delivery

UAE Delivery

Enjoy free standard delivery to your home or apartment door within our UAE service areas. In-stock orders are usually delivered within 2–5 working days of order confirmation. For remote locations, please contact us before ordering to confirm availability.

Delivery is coordinated by LDER or a trusted delivery partner. Unforeseen circumstances may occasionally cause delays, and we will keep you informed.

For large or oversized products, please ensure that lifts, doorways and building access routes can safely accommodate the product.

Receiving Your Mirror

Our mirrors are carefully packaged for safe delivery. Please inspect your mirror with the delivery driver before signing and note any visible damage on the delivery receipt.

Signing after inspection, with no damage noted, confirms that no visible breaks or cracks were identified during the inspection. This does not affect your rights regarding electrical faults, hidden manufacturing defects, concealed damage or any other rights under UAE consumer law. A signed delivery receipt is retained for each order.

Cancellation & Refund Policy

Order Cancellation

Ready-made products may be cancelled free of charge before dispatch.

Returns – Change of Mind

Customers may request a return within 14 days of delivery, provided the product is unused, uninstalled, and in its original condition and packaging. Carefully opening the packaging for inspection does not prevent a return.

A refund will be issued after deducting only the return shipping cost, which will be communicated in advance.

Damaged, Defective or Incorrect Products

If a product arrives damaged, defective, or incorrect, LDER will arrange free collection and provide a full refund without deductions.

Manufacturing defects discovered later will be handled under our Warranty Policy and applicable UAE consumer protection laws.

Custom-Made Products

Custom-made orders may be cancelled free of charge before production begins. Once production has started, cancellations due to a change of mind are not accepted. Customer rights regarding defects or incorrect specifications remain protected.

Refund Process

Approved refunds are processed promptly by LDER, following receipt and inspection of returned products where applicable.

• Card Payments: Refunded to the original payment method. Depending on the issuing bank, the refund may take 10–45 days to appear in your account.
• Cash Payments: Refunded by bank transfer to the customer's account.

Exchanges Policy

Exchange for a Different Size or Model

Customers may request an exchange within 14 days of delivery, subject to product availability. The product must be unused, uninstalled, and in its original condition and packaging. Carefully opening the packaging for inspection does not prevent an exchange.

Return collection and new delivery costs are paid by the customer and communicated in advance. Any price difference between products will be adjusted accordingly.

Damaged, Defective or Incorrect Products

If a product arrives damaged, defective, or incorrect, LDER will arrange free collection and replacement at no additional cost, subject to availability. If a replacement is unavailable, a full refund will be offered.

Manufacturing defects discovered later are covered under our Warranty Policy and applicable UAE consumer protection laws.

Custom-Made Products

Custom-made products cannot be exchanged due to a change of mind. Exchanges for manufacturing defects or incorrect specifications will be handled at no additional cost.

Warranty Policy

12-Month Warranty

All LDER products come with a 12-month warranty against manufacturing defects, starting from the delivery date.

The warranty covers manufacturing defects in the mirror and its components, including LED lighting, drivers, touch controls, and defoggers where applicable.

Warranty Coverage

If a manufacturing defect is confirmed, LDER will provide repair, replacement, or a refund at no additional cost, in accordance with UAE consumer protection laws.

Exclusions

The warranty does not cover damage caused by misuse, accidents, improper installation, incorrect cleaning, or unauthorized modifications, including resulting scratches or breakage.

Warranty Support

For assistance, simply contact our customer service team with your order number and a brief description of the issue. We will guide you through the process.

Your rights under UAE consumer protection laws remain fully protected.