Privacy Policy

LDER FURNITURE TRADING L.L.C (“LDER”, “we”, “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, share, and protect personal data when you visit https://lder.ae, place an order, or contact us.

1. Scope

This Policy applies to our website visitors and customers. We process personal data for legitimate business purposes in accordance with applicable UAE data protection laws. Where consent is required, it will be requested separately.

2. Information We Collect

We may collect the following information when you use our website or services:

• Personal & Contact Information: Name, email address, phone number, billing and delivery addresses.
• Order & Payment Information: Products purchased, order history, payment method, and transaction status. Full payment card details are processed securely by payment providers and are not stored by LDER.
• Website Usage: IP address, browser type, device information, cookies, and website activity.
• Communications: Customer inquiries, support requests, and marketing preferences.

3. Legal Bases for Processing

We process personal information in accordance with applicable UAE law for the following purposes:

• Orders & Services: To fulfill orders, process payments, arrange deliveries, and provide customer support.
• Website Improvement & Security: To improve website performance, maintain security, and prevent fraud, as permitted by applicable law.
• Legal Obligations: To comply with applicable laws and handle legal claims.
• Consent: Where required, for marketing communications and non-essential cookies. You may withdraw your consent at any time.

4. Data Security

LDER is committed to protecting customer information through appropriate technical and organizational security measures.

Online card payments are securely processed through Telr, a PCI DSS Level 1 certified payment gateway, with EMV 3D Secure authentication where applicable.

LDER does not store full credit or debit card details.

5. Sharing Information

LDER shares customer information with trusted service providers, including Shopify, payment processors, delivery partners, and customer support and marketing services, as necessary and permitted by law.

Our online store is powered by Shopify, which processes customer information to operate our store and provide enhanced shopping services, including personalization and relevant advertising based on activity across the Shopify platform.

These services may use information from interactions with other Shopify merchants, but those merchants do not have access to LDER's customer data.

Personal information may also be disclosed to authorities when legally required.

LDER does not independently sell customer contact lists.

For more information, please see Shopify's Consumer Privacy Policy and Privacy Portal.

6. International Data Transfers

Customer information may be processed by Shopify and trusted service providers outside the UAE, subject to applicable data protection laws and safeguards.

7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to support essential functions, improve website performance, and provide personalized shopping experiences and relevant advertising where permitted by law.

Customers can manage cookies through their browser settings and available website privacy controls.

Disabling certain cookies may affect some website features.

8. Data Retention

We retain customer information as necessary to maintain purchase records, provide ongoing customer service, manage warranties, and comply with accounting, tax, and legal requirements.

Personal data is managed and retained in accordance with applicable UAE data protection laws.

9. Your Privacy Rights

Customers may request access to, correction, or deletion of their personal information, subject to applicable UAE data protection laws.

Where applicable, customers may also request restrictions on data processing, data portability, or object to direct marketing and certain automated decisions.

You may withdraw marketing consent at any time.

To exercise your privacy rights, please contact us at lder@lder.ae. Requests will be handled in accordance with applicable law.

10. Children's Privacy

Our website is intended for customers aged 18 and above. We do not knowingly collect personal information directly from minors.

Parents or legal guardians may contact us if they believe a minor has provided personal information, so we can review and address the request in accordance with applicable law.

11. Data Breach Notifications

In the event of a personal data security incident, LDER will take appropriate measures and notify affected customers or relevant authorities where required by applicable UAE law.

12. Updates to This Privacy Policy

LDER may update this Privacy Policy to reflect changes in our services, business practices, or legal requirements.

The latest version will be published on our website, with notice provided where required by law.

13. Complaints & Privacy Concerns

If you have any questions or concerns regarding your personal information, please contact us at lder@lder.ae.

We will review your concerns and respond in accordance with applicable UAE law. You may also contact the competent data protection authority where permitted by law.

14. Contact Information

Company Name: LDER FURNITURE TRADING L.L.C

Trade License No.: 1386980

Registered Address: Office A-07, Al Quoz Industrial Area 3, Dubai, United Arab Emirates

Phone / WhatsApp: +971 58 858 2604

Email: lder@lder.ae

Website: https://lder.ae